CMSWire

Submission form

The site selectively accepts new contributors with a strong preference for senior-level practitioners. It wants original articles with unique, useful information on customer experience, digital experience, customer support, and contact centres — content a chief customer officer or VP of customer experience would find useful. How-to articles, actionable tips, and thought pieces bringing new ideas are welcome. Generic, broad-strokes content is explicitly not wanted: the guidance is to tell readers how something is happening and what to do about it, not just what is happening. Strong, opinionated takes that challenge conventional wisdom are also accepted. Apply through the contributor application form; the site says it may take up to two weeks to respond but will respond. Links are added for context and art is added at the editors' discretion.

No fee is mentioned; contributions are editorial and unpaid. Advertising and sponsorship are separate paid routes.

Link attribute

Not observed

Review time

Up to two weeks

The route and terms above were recorded from the publisher page. Source checks may be automated. Always check the publisher page for changes before sending a pitch.

Reviewer noteProduct pitches, company announcements, backlink plays, and generic content are explicitly not a fit. The site prefers senior practitioners with real experience, so thin thought-leadership submissions are unlikely to be accepted.

Last source check: 9 Oct 2026. Due for re-check.

CMSWire, produced by Simpler Media Group, covers marketing and customer experience leadership, digital experience, customer service and contact centres, and the technology behind them. It runs a Contributor Community of expert practitioners and industry leaders and accepts new members through an application process.